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New Paper: Impact of technology-mediated communication on student evaluations of advising

Posted by reyjunco on April 17, 2017 in Research |

Our paper on technology-mediated communication in advising was recently published in the Journal of the National Academic Advising Association. We evaluated how technology-mediated communication can assist with student offline interactions with their advisors and their views of academic advising. In this study we explored three questions: 1) How do students communicate with their advisors? 2) Does the method of communication predict offline meetings with advisors? 3) Does the method of communication predict satisfaction with advising?

Advising and social media research

Photo by
University of the Fraser Valley https://www.flickr.com/photos/ufv/27723886211/

tl;dr – Advisors rarely use social technologies to communicate with advisees; however, the use of these technologies can positively influence the number of face-to-face advising meetings.

Highlighted Findings:

  • Most students (61%) communicated with their advisors via email.
  • The more that students communicate with their advisors via an instant messaging platform or through texting the more they met with their advisors face to face.
  • Conversely, communicating with advisors on Facebook was negatively related with overall number of advising meetings.
  • There was no relationship found between communication method and overall satisfaction with advising. However, the communication method was significantly positively predictive of a positive advising experience.
  • Use of email to communicate with advisors was positively predictive of views of the advising experience, while Twitter was negatively predictive of the advising experience.

What does it all mean?

Even though students use Facebook and other social technologies for social interactions, the predominant method for advising communication continues to be email. While there was no relationship between using email and number of face-to-face advising meetings, there was a positive relationships between texting, IMing, and number of face-to-face meetings.

[Download the full paper here]


Even though student use of text messaging to communicate with advisors predicted with the number of advising meetings, the direction of effect between texting a number of meetings cannot be determined with certainty. It could mean that students who text more with their advisors meet more with them, or that students who are predisposed to meet with their advisor communicate more with their advisors through text messaging.


While email continues to be the most popular communication technology between advisor and advisees, these results signal an opportunity to engage students who might not otherwise be engaged in the advising process by using social technologies that are more congruent with their communication preferences.

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The Junco Applied Media (JAM) research lab website

Posted by reyjunco on March 29, 2016 in Commentary |

This last year, I formed my graduate research lab at Iowa State University with the recruitment of Jeff Rokkum, my Ph.D. student in HCI, Elizabeth Longnecker, my Master’s student in HCI, and Darcy Besch, my co-advisee from Sociology. We’ve been busy writing papers, studying how social media and other communication technologies impact student learning, and […]

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Reflections on my vacation from technology

Posted by reyjunco on February 1, 2016 in Commentary |

As you may have guessed, my vacation is over. I survived. I endured another winter break away from technology. Did I miss an important email? Yup, I certainly did. Although one can ponder what “important” actually means in this case. You know those important emails pertaining to life/death situations? Yeah, that never happens. So while it was […]

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Vacation from technology (December 2015)

Posted by reyjunco on December 10, 2015 in Commentary |

tl;dr : If you email me between 12/16/15 and 1/8/16 I won’t get it.  Those of you who have been following my work for a while know that every year I take two of what I’ve affectionately termed “vacations from technology.” Usually once during the summer and once in December, I turn off all the digital […]

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New Paper: Predicting course outcomes with digital textbook analytics

Posted by reyjunco on August 25, 2015 in Research |

Over the last couple of years, I’ve been researching how real-time behavioral data, collected unobtrusively through technology, can predict learning outcomes. As part of this line of research, I’ve recently published the paper Predicting course outcomes with digital textbook usage data in The Internet and Higher Education. The study used data collected from student engagement with digital textbooks […]

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New Paper: Student class standing, Facebook use, and academic performance

Posted by reyjunco on January 20, 2015 in Research |

My newest paper, Student class standing, Facebook use, and academic performance was just published in the Journal of Applied Developmental Psychology. In previous work, I’ve discovered that social media use is related to a host of academic and psychosocial outcomes. Most notably, there is a relationship between Facebook use and academic performance and Facebook use […]

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Recruiting Ph.D. students – Come work with me!

Posted by reyjunco on November 5, 2014 in Research |

I’m looking for Ph.D. students who want to come work with me at Iowa State. If you are interested in social technologies and how they impact youth, please apply! This would be a funded position and you would work in my emerging research group that will be composed of Ph.D. and Masters students (and eventually […]

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Looking for a middle school to collaborate on research study

Posted by reyjunco on September 10, 2014 in Research |

Friends and colleagues – Our research team (headed up by me and Nicole Ellison) is engaged in a cool Gates Foundation-funded project to help support college readiness for students who otherwise wouldn’t go to college. This same Gates program funded the development of 19 apps/services/websites to more efficiently help students navigate the college application and […]

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Social Media and Student Identity Development

Posted by reyjunco on July 23, 2014 in Research |

It’s here! The first (free) chapter from my upcoming book, Engaging Students through Social Media: Evidence-Based Practices for Use in Student Affairs. The chapter covers how youth’s interactions online help them develop their identity, or a stable sense of self. Download the chapter here. The Kindle version of the entire book is now available on Amazon.com, […]

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Using Social Media in Student Affairs: An Evidence-Based Approach #ACPA14 Slides

Posted by reyjunco on April 3, 2014 in Presentations |

Here are the slides from the talk I gave this past week at the #ACPA14 conference in Indianapolis. The talk is loosely based on a chapter from my upcoming book Engaging Students through Social Media: Evidence Based Practices for Use in Student Affairs Using Social Media in Student Affairs: An Evidence-Based Approach from Rey Junco

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